How to Be a Good Leader: Employee Loyalty and Motivation

It’s easy to get caught up in the day to day grind and lose sight of how to inspire loyalty and motivation in your employees. Here are a few tips to build a great, inspring relationship with your team:

1. Mind your manners. Experts say that 90% of communication is not what we say, but how we say it. Keep your face and body relaxed and use a warm tone of voice. When you ask someone to do something, remember to say “please” and “thank you”.

2. Show support. It’s easy to be supportive when an employee does something well. The tough part is to be supportive when an employee makes a mistake or doesn’t meet your expectations. If you think an employee has done something wrong, take some time to calm down. Then, call the employee into a private area and follow these three steps: tell the employee what you’re talking about, share your concern, ask the employee to help you understand. For example, if you asked an employee to fix a faucet and you think/know he didn’t, say this “I wanted to talk with you about fixing that faucet. We talked about you taking care of that a few hours ago, and the tenant just called and said it hasn’t been fixed. Can you help me understand?” Then, let the employee tell you his or her side of the story. Listen with an open mind an open ears. Then, rather than you telling the employee what to do, ask the employee what he/she thinks should be done. That gives you an opportunity to say “That sounds great! Thanks for your help – I appreciate it.”

3. Be consistent. If you expected employees to come to work around 8am yesterday, then don’t get upset if they come in at 8:15am when you’re waiting on them to do something really important. Employees can’t read your mind, so make sure to let them know if you are going to expect something different on a particular day for a particular reason. For example, if on Tuesday you’ve got a big job and everyone needs to be packed up and ready to leave the office by 8:15am, make sure to let your employees know what to expect several days ahead of time, and remind them the day before.

4. Be thoughtful. When you have the chance to do something nice for your employees, do it. Some employers have dinners at work, others give an early day off for a job well done. When you have a spontaneous thoughtful idea, don’t dismiss it. Figure out how much it would cost, how it could be done, and then figure out how to make it happen. Your employees will love it if it comes from your heart and is sincere.

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